TERMS AND CONDITIONS
Please note that by placing any order with Lewis and Madge leather (Pty) Ltd you agree to our Terms and Conditions.
As almost all of our products are made to order, please read our current lead time on the Main page of our website. Normal lead times are approximately 2-3 weeks from order placed. This will always depend on our current work flow. End of year orders should be placed a bit earlier as this is generally quite a busy time of the year(normally orders close for the Christmas season on 30 Nov and re-opens 15 Jan).
We manufacture every single product entirely by hand and this is a slow, precise process that takes just a bit more time.
We do however have a lovely shop in Riebeek Kasteel that does carry a variety of stock so if you have a crisis please pop us an email and we can see if we have the item you are looking for in stock and perhaps we can ship quicker.
To be fair, orders are manufactured in the order they are received.
Our online store accepts a wide variety of payment options. PayPal, Payfast, Direct EFT, Credit and Debit card, Snapscan and Pay Just now.
You can also order directly from us on firstname.lastname@example.org and we will forward an invoice to you. Please remember production can only start once payment is received.
REFUNDS AND RETURNS:
We trust that you bought one of our L & M leather products because you loved the look and hand stitched quality.
If however upon receiving your product there is any manufacturing faults or issues please get in touch with us to discuss the problem. (Remember natural markings are part of the charm!)
All returns should be made within 10 days of purchase/received, completely unused, in original packaging and all tags in place. Return costs are that of the client.
We are a small artisan business and deal with returns on a case to case basis. On return we will inspect the item and discuss directly with the client of the appropriate action to take.
Should you get an unwanted gift, we will gladly issue a voucher for you upon return to use at a later stage.
If you have any questions please do not hesitate to get in touch with us. We are always happy to help and ready to assist.
Sadly Custom and Sale items are not returnable/refundable
All completed orders are shipped approx 1 to 2 days after completion. We will contact the client to inform them that their brand new L & M product is on its way.
We make use of The Courier Guy and Aramex couriers within the borders of South Africa.
Generally parcels can take 1 - 5 working days to be delivered. Please consider this when placing your order.
Parcels are normally delivered between 8 am and 5 pm on Weekdays. When placing your order please provide us with a street address where your parcel can be delivered during those hours.
You will be notified via e-mail, with your tracking number once your parcel has been dispatched from our L & M studio. Please track your parcel on the relevant courier company's website.
You are very welcome to pick up your order once it is completed at our Riebeek Kasteel shop in Short Street. Just tick the pick- up box when checking out. It will be great to meet you!
Please contact us directly on email@example.com or firstname.lastname@example.org should you wish to have an order delivered outside of South African borders.
We will arrange a quote for you ASAP. You are also welcome to organise your own courier from South Africa.
Please remember that there might be additional charges at customs once the parcel arrives which will not be part of the courier quotation.
All our products are hand stitched using the age old Saddle stitch. This has proven to be the strongest stitch technique there is as every stitch is "knotted" and will not come undone without reason.
Therefore, we have a lifetime guarantee on our stitching (unless self inflicted) and will repair any stitch faults should this happen over time.
All hardware carries a 1 year (one year) warranty.
AND FINALLY... PLEASE REMEMBER:
Hides can slightly differ from one to the other in colour and texture as well as computer and phone screens. Full grain leather may also have natural markings which is part of the beauty of each hide.
We have made every effort though to represent the leather colour in our photographs as realistic and colour true as possible. As each product is made on order and entirely handmade, our photographs are for reference only and slight differences may occur in your final product.
Should for some reason the leather option you have chosen not be available at the time of order, we would suggest an alternative, similar option to you. This does not occur often but it has happened where suppliers are behind schedule or discontinued a leather option without prior knowledge to us.
We only use the best South African leather available which we source from our suppliers. Our leather comes from S.A tanneries who's certificates and work practices are all corresponding with the National laws and ethical business practices. No animals are purposely harmed and the game skin is only provided through necessary culling.
Leather really only gets better with time… It tells your story.
Lewis and Madge reserve all rights to their products and use of their online store. We reserve the right to limit quantities and change prices and products from time to time.
Copyright belongs to Lewis and Madge leather (Pty) Ltd.